Shipping policy
Shipping & Return Policy
Effective Date: July 20, 2026
Shipping Policy
- Orders are processed and shipped as quickly as possible.
- Delivery times may vary depending on your location and courier service.
- Once your order has been shipped, you will receive tracking details (if available).
Return & Exchange Policy
- We offer a 7-day return/exchange window from the date of delivery.
- No refunds are provided. Eligible products can only be exchanged for the same item or another item of equal value (subject to availability).
- The product must be unused, in its original condition, and returned with all original packaging and accessories.
Mandatory Unboxing Video
To request an exchange or report a damaged, defective, missing, or incorrect product, you must provide a clear 360-degree continuous unboxing video.
The video must:
- Start before opening the package.
- Clearly show all sides of the sealed package.
- Continue without any cuts, edits, pauses, or interruptions until the package is fully opened and the product is clearly visible.
Claims submitted without a valid 360-degree uncut unboxing video will not be accepted, and the exchange request will be declined.
Non-Eligible Cases
Exchange requests may be rejected if:
- The request is made after the 7-day period.
- The product has been used, damaged by the customer, or is missing original packaging or accessories.
- A valid 360-degree uncut unboxing video is not provided.
By placing an order with us, you agree to this Shipping & Return Policy.
